Privacy Policy

2815 Consulting Privacy Policy

1. INTRODUCTION

2815 Consulting (website URL address: https://2815consulting.com/) appreciates your business and trust. We are an Alberta based company, providing business development and management services. Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.

2. DATA COLLECTED

DATA STORAGE LOCATION

We are an Alberta based company and utilizes web servers hosted across Canada and the US. Our hosting provider adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant.

REGISTRATION DATA

If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.

PURCHASE DATA

To receive product support, you have to have one or more purchase codes on our website. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support, and other customer services.

SUPPORT DATA

If you have registered on our website and have a valid account, you can submit Contact Us emails.

COMMENTS

When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.

CONTACT FORM

Information submitted through the contact form on our site is sent to our company email,

These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.

GOOGLE ANALYTICS

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behaviour on our website please use this link: Google Analytics Opt-out.

CASES FOR USING THE PERSONAL DATA

We use your personal information in the following cases:

  • Verification/identification of the user during website usage;
  • Providing Technical Assistance;
  • Sending updates to our users with important information to inform about news/changes;
  • Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
  • over our customers’ personal information;
  • Customize the website to make your experience more personal and engaging;
  • Guarantee overall performance and administrative functions run smoothly.

    3. EMBEDDED CONTENT

    Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

    These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:

    FACEBOOK

    The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. 

    TWITTER

    We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it.

    YOUTUBE

    We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it.

    VEVO

    We also use Vevo videos embedded on our site. Vevo has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Vevo and your IP is not sent to a Vevo server until you consent to it.

    CONSENT CHOICE

    We provide you with the choice to accept this or not, we prompt consent boxes for all embedded content, and no data is transferred before you consented to it.

    The list below shows you all the embeds you have consented to so far.

    • YouTube
    • Vevo
    • Facebook
    • Twitter

    4. COOKIES

    This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser.

    NECESSARY COOKIES (ALL SITE VISITORS)

    • PHPSESSID: To identify your unique session on the website.

    NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)

    • wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
    • wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
    • wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
    • wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
    • wp-settings-[UID]: WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

    5. WHO HAS ACCESS TO YOUR DATA

    If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

    If you are a client with a registered account, your personal information can be accessed by:

    Our system administrators.

    Our supporters when they (in order to provide support) need to get the information about the client accounts and access.

    6. THIRD-PARTY ACCESS TO YOUR DATA

    We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us.

    7. HOW LONG WE RETAIN YOUR DATA

    When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

    If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

    8. SECURITY MEASURES

    We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

    In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

    9. YOUR DATA RIGHTS

    GENERAL RIGHTS

    If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

    You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

    If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

    DELETION/ERASURE/PURGING OF PERSONAL DATA

    • Upon a direct and verified request by the customer, all data gathered will be erased from our databases and any backups thereof.
    • If direct contact in any form between the customer and 2815 Consulting is not active for a period of 6 calendar months, then all personal data will be erased from our databases and any backups thereof. Email alerts will be automatically sent to the customer previous to the automatic erasure to allow the customer to re-open contact and thus stop the data removal. 

    GDPR RIGHTS

    Your privacy is critically important to us.

    10. THIRD-PARTY WEBSITES

    2815 Consulting may post links to third-party websites on this website. These third-party websites are not screened for privacy or security compliance by 2815 Consulting, and you release us from any liability for the conduct of these third-party websites.

    All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.

    Please be aware that this Privacy Policy and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. 2815 Consulting bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

    11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

    At times it may become necessary or desirable to 2815 Consulting, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

    Any passing on of personal data for legal purposes will only be done in compliance with the laws of the country you reside in.

    12. AMENDMENTS

    We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.